Q1: What is your return policy?
If for any reason you are not completely satisfied with the item purchase, you may return your purchase to us. All return items must be returned in UNWORN, UNWASHED, UNALTERED, UNIRONED condition with ALL TAGS ATTACHED. Returns must be posted within 15 days of receiving your order.

You may post the return items to:

Luvla.My
17, Jalan P4/8,
Bandar Teknologi Kajang,
43500, Semenyih, Selangor, Malaysia.
+601170058852

In the event of a refund, full refund will be given within 7 working days thru the agents that you deal with.

Q2: What should I do when I received a defect item/wrong item/missing item?
For all orders with missing, defect or wrong item, email us at hi@luvla.my with your ORDER ID number. You may call us at +601170058852. We will advise accordingly.

Q3: How does the full refund works?
Example: You would like to return a shirt worth RM100, you will receive a full refund with the same value.  Do email us at  hi@luvla.my for the refund arrangement.